Order Management

ERP One connects all your sales channels together giving you a single view into every order. Having all of this in one place gives you the ability to support workflows that span across channels, manage inventory more effectively, and add on any sales channel with ease.

A single view into all of your channels

Working out of different channels to process inventory and orders can create an inaccurate view of your business. ERP One puts all of your order and inventory data into one place so you can easily access information across any sales channel, marketplace, warehouse, and fulfilment center.

Add on any sales channel

Adding a new sales channel can cause issues like inventory syncing and overselling. With ERP One, you can provide accurate inventory availability per channel, reserve stock to prevent overselling, and create rules to tailor product listings for each channel in order to provide a seamless customer experience.

Customize the way you do business

Every channel adds complexity around the way you do business. ERP One allows you to create automated rules like channel order routing and optimized shipping costs to make sure you can operate your business around the needs of each channel.

Support omnichannel retail workflows

ERP One unlocks the ability to provide customer experiences like: buy in-store ship to home, buy online pick up in-store, and buy online return in-store. Give your customers the experience they expect with a true omnichannel experience.

Automatically process returns

A poor returns process can lead to loss in brand loyalty and sales. ERP One processes returns across all sales channels allowing you to automatically refund the customer and restock the item so that you can keep customers satisfied while getting the product back on sale.

Features

Everything you need to scale your business, in one place

Manual Order Entry

Price Lists
Multiple Price Levels
Multiple Currencies
Automated Discounts And Rounding
Promotions Management
Back Orders
Import From CSV Files
View Real-Time Inventory
Payment Capture From Credit Cards
Pre-Order Management
Manage Credit Limits
Inventory Visibility
Payment Terms

Channel Integrations

Exception Management
Subscription Order Support
EDI (Via SPS)
EDI For Dropships (DSCO)

API

Channel Integration API
Metadata

Customer Service Actions

Cancel Order, Line Item Or All Unshipped Items
Reduce Quantity Or Replace Line Item
Expedite Shipping And Charge For Shipping
Update Gift Message
Change Order Address
Change Fulfillment Strategy
Change Shipping Date

Scale

Flash Sales And Drops
Subscription Commerce

Layout And Structure

Use Barcodes And QR Codes

Lot/Batch Management

Item Lot Tracking
Expiry Date Tracking
Serialized Inventory

Cost Tracking

Track Product Costs
Track Landed Costs
Real-Time COGS
Inventory Valuation Reports
Cost History

Units Of Measure

Multiple Units Of Measure
Customize Precision
Default Units Of Measure

Attributes

Product Options
Attribute Sets

Cycle Counts

Manual Counts
Scheduled Counts

Fulfillment

Default Strategy
Fallback Inventory
Label Items
Drop Shipping
Hold Shipments
Track Consumables

Bundles And Kits

Buildable Quantity
Substitutions
Subscription Boxes

Moving Inventory

Receiving
Bin Transfers
Inter-Warehouse Transfers

Operations

Sales Orders
Forecasted Inventory
Buildable Quantity
Manufacturing
Picking
Replenishment
Adjust Inventory
Reservations
Reserve Inventory For Prime Orders

3PL Integrations

FBA Inventory
FBA Inventory
Reconciliation Counts

Channel Sync

Sync Inventory
Cutback
Webhooks

Inventory Reports

Inventory At Warehouse Level
Inventory At Bin Level
Inventory Ageing
Inventory Transactions
Next Available Date (Detailed)
Valuation
Cost History

Forecasting

Previous Period
Previous Year
API/Uploads

Planning

Inventory Planner
Re-Order Points
Backorder Based Requisition

Order Capturing

ERP One centralizes all your orders in one place allowing you to capture and manage any type of order.

Manual Order Entry

ERP One gives you the ability to accept orders manually. Manage all order details including price lists, promotions, pre-orders, exceptions, inventory and more.

Price Lists

Apply price lists automatically (or manually at order level) to provide customer or channel specifc prices

Multiple Price Levels

Apply prices based on quantity tiers

Multiple Currencies

Accept and process orders in over 180 currencies and reconcile to company currency on transaction dates

Automated Discounts And Rounding

Automate quantity based discounts and automate round offs

Promotions Management

Manage promotions and apply them automatically at the order level

Back Orders

Accept back orders to be fulilled on later dates or when inventory becomes available. The allocation methods can either be based on order date, the planned ship date or completely manual.

Import From CSV Files

Import orders from CSV files. Allow customers to directly upload orders through a portal.

View Real-Time Inventory

Allow sales reps and wholesale customers to view real time availability numbers

Payment Capture From Credit Cards

Capture payments from credit cards through Stripe, Braintree or Authorize.net

Pre-Order Management

Manage pre-orders without having to manually sort orders with pre-ordered items. Automatically allocate inventory to shipments when pre-ordered inventory is received.

Manage Credit Limits

Set credit limits and prevent orders from going through when credit limits will be exceeded

Inventory Visibility

Inventory visibility across warehouses when placing orders

Payment Terms

Apply payment terms to orders automatically or manually override for specific orders.

Scale

ERP One gives you the ability to support flash sales, drops, and subscriptions giving you the flexibility to sell your products the way you want to.

Flash Sales And Drops

Support for flash sales (5K+ orders/min)

Subscription Commerce

Support to handle 100k+ order drops for subscription recurrence

Channel Integrations

Automatically capture your channel orders in ERP One via EDI.

Exception Management

Manage order exceptions from fraud alerts, product mismatches

Subscription Order Support

Support to identify products from subscription orders where a template SKU is ordered

EDI (Via SPS)

Connect with trading partners to import orders (850), send acknowledgements (855), send ASNs (846) and INvoices (810) when items are shipped. Also send inventory levels to trading partners with an 846.

EDI For Dropships (DSCO)

Connect with drop ship trading partners like Nordstrom to accept drop ship POs, send tracking numbers and raise invoices automatically

API

ERP One's API gives you the ability to capture any information into ERP One that is needed for you to process your customer orders.

Channel Integration API

An API specifically for developers to integrate sales channels with ERP One without having to implement the Full REST API

Metadata

Capture personalization and customization information or use it to store additional metadata at the order and line levels

Customer Service Actions

ERP One's API gives you the ability to capture any information into ERP One that is needed for you to process your customer orders.

Cancel Order, Line Item Or All Unshipped Items

Reduce Quantity Or Replace Line Item

Expedite Shipping And Charge For Shipping

Update Gift Message

Change Order Address

Update orders address before shipping

Change Shipping Date

Change the date when items should be shipped

Change Fulfillment Strategy

Change from ship from stock to drop shipment when you are out of inventory

Native E-com Integrations

ERP One has native integrations with the most popular ecommerce platforms like Shopify, Shopify Plus, BigCommerce, and WooCommerce.

Shopify

With ERP One's native Shopify integration you have the ability to manage orders, payments, gift cards, and fulfilment options all within ERP One.

Order Management

Import orders, send order updates, refund and modify orders directly in ERP One

Order Editing

Replace line items and make edits to orders in ERP One and the integration will issue refunds on Shopify

Cancel And Refund Orders

Orders that are not fulfilled can be cancelled and a refund issued through Shopify

Payment Management

Account for multi-payments including gift cards

Order Routing

Fulfil line items from one or more warehouses or through drop shipments and send them as fulfillments to Shopify

Gift Card Accounting

When gift cards are sold, account for them as deferred revenue automatically

POS Orders

Automatically record POS orders and reduce inventory

In-Store/Curbside Pickup

Native support for in-store and curbside pickup

Multiple Fulfillments

Support for partial shipments and fulfillments

BigCommerce

With ERP One's native BigCommerce integration you have the ability to manage your BigCommerce orders directly from ERP One.

Order Management

Import orders and export order status to BigCommerce

WooCommerce

With ERP One's native BigCommerce integration you have the ability to manage your WooCommerce orders directly from ERP One.

Product Options

Import orders and export order status to WooCommerce

Native Marketplace Integrations

ERP One has native integrations with the most common marketplaces allowing you to connect directly into Amazon, Walmart, eBay and Wayfair.

Amazon

With ERP One's native Amazon integration you have the ability to manage your Amazon orders directly from ERP One.

Order Management

Import orders, acknowledge and send status to Amazon

FBA Order Management

Automatically imports FBA orders and manages inventory

FBM And Seller Fulfilled Prime Support

Imports seller fulfilled orders and returns. Generate labels from Amazon for Seller Fulfilled Prime orders.

Multi-Channel Fulfillment

Fulfill non-Amazon orders from FBA by routing shipments to FBA

Walmart

Fulfi’s Walmart integration allows you to manage your eBay orders from ERP One.

Order Management

Import orders, acknowledge and send status to Walmart

EBay

Fulfi’s eBay integration allows you to manage your eBay orders from ERP One.

Order Management

Import orders, acknowledge and send status to eBay

Wayfair

Fulfi’s Wayfair integration allows you to manage your eBay orders from ERP One.

Order Management

Import orders, acknowledge and send status to Wayfair

Fulfilment

ERP One gives you full control over your fulfilment processes allowing you to customize and automate the way you need to fulfill your orders.

3PL Integrations

Natively connect ERP One to popular 3PLs or leverage ERP One's API to connect with other 3PLs and warehouses to streamline your order to fulfilment process.

Native Integrations And API

Natively connects with popular 3PLs and easy API for 3PLs to integrate with a specific Warehouse in ERP One

Fulfillment Strategies

ERP One gives you the ability to automate and build processes around the ways you need to fulfill your orders. ERP One supports workflows for dropshipping, in-store pickup, and made-to-order products.

Ship From Stock

Ship items from inventory at a DC

Make On Order

Make personalized items (engraved/custom options) after an order is placed

Drop Shipments

Place purchase orders automatically with suppliers when drop ship items are ordered by customers

Store Pickup

Allow in-store pickups

Ship From Store

Ship items from stores to customers and turn each store into a DC

Drop Shipment

When drop line line items are on an order, automatically create purchase order and send to a supplier.

Shipping Costs

You can manage and optimize your order shipping costs directly in ERP One.

Estimate Shipping

Estimate shipping costs during order entry

Rate Shopping

Automatically select cheapest shipping option for free shipments

Shipping Markup

Markup shipping costs when estimating shipping on sales orders

Native Address Verification

Validate addresses to identify address type and classify them

Customer Shipping Accounts

Ship using customer’s shipping accounts

Shipping Costs

You can manage and optimize your order shipping costs directly in ERP One.

Split Shipments

Split orders into one or more shipments based on warehouse, planned shipping dates

Post-Sales

ERP One gives the ability to manage your return process from end to end ensuring you are able to provide a great post-sales experience for your customer.

Repairs

Manage your repairs process post-sale directly in ERP One.

Repair Management

Manage repairs, add or remove components from repairs and issue service invoices.

RMA Management

Create return authorizations from existing orders or order history of the customer

Return Labels

Generate and send shipping labels to customers to return items

Process Returns

Receive and restock returns or flag them as damaged

Analyze Return Reasons

Manage custom return reason codes and analyze them

Integrated Accounting

ERP One records all accounting transactions related to your orders ensuring that you are fully GAAP compliant and have a clear view into your business performance. ERP One enables you to also capture payments in any currency from your customers automatically, manually, and by payment terms.

Revenue

ERP One recognizes revenue according to GAAP standards ensuring you understand your revenue performance at any time.

GAAP Revenue Recognition

Only recognize revenue when items are shipped

Deferred Revenue

Easily track deferred revenue

Returns

Reverse revenue when items are received from customers

Multi-Currency

Manage orders in over 180+ currencies

Payment Gateways

ERP One automatically reconciles orders against your payment gateways.

Multiple-Gateways

Automatically reconcile multiple payments on the same order

Reconciliation

Reconcile settlement reports from gateways with transactions in ERP One

Payment

ERP One allows you to manage, collect, and automatically authorize customer payments.

Terms

Manage payment terms for wholesale – NET X days, NET X EOM or more complex payment terms

Auto Charge

Auto charge credit cards when payments are due

Charge On Shipping

Authorize card when allocating inventory and charge customers at the time of shipping

Reporting

ERP One comes with sales and revenue reports out of the box allowing you to understand your business performance. ERP One also gives you access to all the raw data so you can import it into your reporting tool of choice.

Native Reports

Out of the box, ERP One provides you with reports to help you understand your sales and revenue performance.

Sales Over Time

Sales By Channel

Sales By Sales Person

Sales By Product/SKU/Category

Sales By Region

Revenue Over Time

Revenue By Channel

Revenue By Sales Person

Revenue By Product/SKU/Category

Revenue By Region

Data Warehouse

For more complex reporting, you can access your raw sales data via ERP One's data warehouse.

Sales

Raw sales data with line item, costs, gross margins, product information

Shipments

Raw shipping information with item, costs, timestamps of events (picked at, shipped at)

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ERP & Related Solutions

Testimonials

See what brands are saying about ERP One

We love the multiple channel support needed for selling products in multiple places and channels. ERP One is a system worth looking into.

Trent BanwartHead of Marketing

We didn't know how to handle the increased volume without hiring more people as our ecommerce business grew. ERP One provided us with just what we required.

Antonio CuthbersonCEO

We were spending funds on consultants and software that we didn't require. ERP One combined all of the features into a single platform.

Nancy CaladoCTO

Use the form to get in touch with the ERP One team and schedule a demo.